Thriving to death?
Bridging System Divides:
How Harmonic Restored a Nonprofit’s Financial Clarity
A statewide nonprofit’s finance team faced a data crisis when a major system migration to Salesforce/Fonteva left them with inadequate financial visibility and control. Harmonic stepped in with a custom integration solution that restored financial clarity, reduced manual work, and transformed a difficult disconnect into a streamlined operation—just in time for the organization’s centennial event.
Turning ‘When will I get paid?’
into ‘I already got paid!’
Custom Mileage Tracking Solution:
How ISS Cut Reimbursement Time by 75%
ISS support staff were trapped in an outdated paper process, waiting 6-8 weeks for mileage reimbursements while drowning in paperwork. Harmonic transformed this chaos into a simple custom mileage tracking solution that cut wait times by 75% and achieved the rarest of feats: a major system change with zero complaints.
From Paper to Real-Time Digital:
How ISS Transformed Expense Approvals with a Custom
Software Solution
Independent Support Services (ISS) was drowning in a paper-based expense approvals taking over 9 weeks. Harmonic built a custom solution that reduced processing time by 75%, ensured compliance, and enabled scalable operations.
“We had to solve a very real labor-intensive problem… and do it in a way that’s flexible, fast, and not all-consuming.”
— Liz Lukan, Senior Administrator at ISS
