She Refused to Let AI Near Her Data. Now She Runs It.

For years, Liz Lukan kept AI out of ISS's systems — on purpose. Then the technology met her conditions, and she became the person who governs it. The Challenge Liz Lukan had been saying no to AI for years, and she was right to. As Director of Database Operations at...

From Paper to Real-Time Digital

From Paper to Real-Time Digital How ISS Transformed Expense Approvals with a Custom Software Solution"We had to solve a very real labor-intensive problem... and do it in a way that's flexible, fast, and not all-consuming." —Liz Lukan, Senior Administrator at ISSThe...

Bridging System Divides: How Harmonic Restored a Nonprofit’s Financial Clarity

Bridging System Divides: How Harmonic Restored a Nonprofit's Financial ClarityTurning "Where is this money going?" into "I have complete confidence in our numbers"The Logline A statewide nonprofit's finance team faced a data crisis when a major system migration to...
From Paper to Real-Time Digital

From Paper to Real-Time Digital

From Paper to Real-Time Digital How ISS Transformed Expense Approvals with a Custom Software Solution"We had to solve a very real labor-intensive problem... and do it in a way that's flexible, fast, and not all-consuming." —Liz Lukan, Senior Administrator at ISSThe...

Custom Mileage Tracking Solution

Custom Mileage Tracking Solution

Custom Mileage Tracking Solution: How ISS Cut Reimbursement Time by 75% Turning 'When will I get paid?' into 'I already got paid?’ The Logline ISS support staff were trapped in an outdated paper process, waiting 6-8 weeks for mileage reimbursements while drowning in...

The Shared Jobs Story

The Shared Jobs Story

A Collaboration Between Harmonic, a Software Production Studio & Independent Support Services Some people, due to developmental handicaps, need help from the people around them. Sometimes, they need a lot of help, and this can get expensive. In the State of New...