FMPUG August 2026 Meeting - Harmonic Data

Design Thinking provides a solution-based approach to optimizing customer experiences that deliver both quality and value, which is why many teams are working to incorporate its principles into their projects and development processes.
     Still, no matter how strongly these concepts resonate, implementing and sustaining change is easier said than done. This session will examine a solution built to manage user-centered project work—from agreed-upon User Stories through to resulting features and QA test plans.
     Drawing on real experience adopting Design Thinking mindsets and behaviors, you’ll see how this approach can improve communication and collaboration, focus scope, prioritize outcomes, and validate quality across a project.
     By reviewing an internal tool that supports the full development lifecycle, you’ll leave with a practical model for keeping user stories, development work, and testing aligned—so Design Thinking becomes something you can actively use, not just something to agree with.

Presenters:

Heather McCue

Heather McCue

Senior Engineer

Harmonic

Sponsors:

Schedule:

11:00 am - Meet & Greet
11:15 am - presented by Heather McCue
12:00 pm - Q & A and discussion
12:30 pm - lunch provided by Harmonic & Zerowait for in-person attendees

Eric Clark - Director of Programs

As Director of Programs, Eric tends to get involved in almost every project, before, during, and after the development phase. He’s involved in most aspects of most projects. Eric was also a speaker at the Claris Engage 2024 conference.

Eric enjoys a variety of both active and intellectual hobbies, including philosophy, psychology, hiking, camping, and working out. Eric holds a Bachelor of Music degree in Church Music from Belmont University. He plays the oboe.

Certifications

FileMaker 18 Certified Developer

FileMaker 17 Certified Developer

Contact Details

Email: 9cf9fff0fdeef7dcf4fdeef1f3f2f5ffb1f8fde8fdb2fff3f1

Daisy Graves - Director of Operations

As Director of Operations, Daisy coordinates much of our software development efforts, setting goals, providing guidance and feedback, and making sure everyone is on schedule, within budget, and up-to-date on everything that’s going on. Her leadership is key to our success.

Daisy holds a Master of Business Administration degree in Accounting from the Keller Graduate School of Management, and a Bachelor of Applied Science degree from Wayland Baptist University. Daisy was a presenter at the 2018 and 2019 FileMaker Developer Conferences. Her passions are soccer, and hitting the beach at Galveston. She is the mother of two sons.

Certifications

App Developer for Claris FileMaker Pro Specialist

App Developer for Claris FileMaker Pro Associate

FileMaker 16 Certified Developer

Contact Details

Email: 9cf8fbeefdeaf9efdcf4fdeef1f3f2f5ffb1f8fde8fdb2fff3f1
Phone: (214) 269-2807

Heather McCue - Design and Documentation Expert

As the Expert on our Design and Documentation Team, Heather brings her development chops and her graphical interface design skills to bear in helping to conceive and design professional-looking and sophisticated software solutions to support every sort of business process. She has been a presenter at the FileMaker Developer Conference repeatedly, as well the 2022 Pause on Error conference, and other gatherings. She has also been selected as a speaker at the upcoming Claris Engage 2024 conference.

Heather also enjoys baking elaborate cakes for weddings and other occasions. She and her husband Bill raised five children, and are the proud grandparents of seven.

Certifications

Claris FileMaker Certified Developer

App Developer for Claris FileMaker Pro Associate

App Developer for Claris Connect Associate

SMU User Experience Design Certificate

FileMaker 18 Certified Developer

FileMaker 17 Certified Developer

FileMaker 16 Certified Developer

FileMaker 15 Certified Developer

FileMaker 14 Certified Developer

FileMaker 13 Certified Developer

FileMaker 12 Certified Developer

FileMaker 11 Certified Developer

FileMaker 10 Certified Developer

FileMaker 9 Certified Developer

FileMaker 8 Certified Developer

FileMaker 7 Certified Developer

Presentations

Demo File: Virtual_v_JSON (Claris Engage 2020)

FileMaker and HIPAA — A Tool of Compliance

Compliance is a Process: FileMaker is your Toolbox (video, FileMaker DevCon 2019)

HIPAA Compliance (video, CAFDA, 2020)

Contact Details

Email: 9cf4eadcf4fdeef1f3f2f5ffb1f8fde8fdb2fff3f1

Bob Trammel – Showrunner

As the Showrunner of our software production “studio”, Bob’s work on the Business Practices Team is indispensable. Bob is an administrator, manager, facilitator, and communicator. He keeps us all on track, and is always looking for ways to help us improve as a company, and as individuals.

Bob holds a Master of Science Degree in Chemistry and Mathematics from The University of Texas at El Paso. Bob and his wife, Carol, have three children and four grandchildren.

Contact Details

Email: 9cfee8eefdf1f1f9f0dcf4fdeef1f3f2f5ffb1f8fde8fdb2fff3f1
Phone: (214) 736-8120

Matt Monroe - Producer / Owner

Matt is a co-owner of Harmonic, and serves as Director of the Managed Services Team. In that role, he oversees server administration, network security, performance monitoring, and much more. Matt lends his considerable experience in complementary technologies to the AppTech team, and shares his guidance, mentorship and project management skills with the whole company.

Matt holds a Bachelor of Music Degree in Music Composition from Wheaton College. He and his wife, Debbie, have two children.

Contact Details

Email: 9cf1eff1f3f2eef3f9dcf4fdeef1f3f2f5ffb1f8fde8fdb2fff3f1
Phone: (214) 269-2803

Steve Sykora – President / Owner

Steve is co-owner and President of Harmonic, and serves as Director of the Business Practices Team. In his multiple roles, Steve is involved in virtually every aspect of our operation. He is uniquely skilled in identifying a client’s needs and determining how best to fulfill them, often perceiving the real need and understanding the right solution before anyone else. Steve still does development himself, as well as collaborating with the development teams, providing consultation services to clients, and everything else that goes with being the president of a small company. Steve presented at the 2020 Claris Engage Conference, the 2019 FileMaker Developer Conference, and to numerous other audiences and occasions.

Steve’s favorite hobby is construction work, and he’s been remodeling his house for something like ten years now. He holds a Bachelor of Music Degree in Music Composition from Wheaton College. Steve and his wife, Heather, are the parents of four children.

Certifications

FileMaker 17 Certified Developer

FileMaker 16 Certified Developer

FileMaker 10 Certified Developer

FileMaker 9 Certified Developer

FileMaker 8 Certified Developer

FileMaker 7 Certified Developer

Claris Engage 2020 Session Links

Steve interviews Paul about FileMaker as the Section Leader

Steve interviews Daisy about FileMaker as the Soloist

Steve interviews Eric about FileMaker as the Conductor

Contact Details

Email: 9cefefe5f7f3eefddcf4fdeef1f3f2f5ffb1f8fde8fdb2fff3f1
Phone: (214) 269-2802